Parada
Loading
  • Create Your Parada Profile

  • Tap Sign Up on the Parada website and follow the form to register with your name, email, password and residency details.
    Or use one-tap social sign-on with Google, Facebook, or Twitter.
    After registering, verify your email to complete account setup. Property Management Office (PMO) requires residency verification, therefore you must submit your residency details; PMO will then verify your account. Once verified (usually within 2–4 business days), you’ll receive an email confirming your recidency and be able to browse or book listings that are restricted to residents of that community.
    For more information about booking steps, please visit this FAQ page: How to Signup with Parada
  • No Cost to Join

  • Creating an account on Parada is free for both drivers and parking owners.
  • One-Tap Social Login

  • Yes — Parada supports Single Sign-On (SSO) using Google, Facebook, and Twitter. Simply choose your preferred provider on the login screen and authorize Parada to access your account email for authentication. You’ll be asked to provide the same basic details required similar to email registration.
  • One Account — One Role

  • Each Parada account is assigned to a single role — either Driver or Owner.

    Switching between roles is not supported within the same account. If you want to use Parada both as a Driver (to book parking) and as an Owner (to list your space), you’ll need to create a separate account for each role using a different email or social login.

    This setup helps ensure accurate booking, payout, and verification processes for both user types.
  • Guest Access & PMO Verification

  • You cannot view resident-restricted parking listings without an approved Parada account.

    Property Management Office (PMO) requires residency verification, therefore you must register and submit your residency details; the PMO will then verify your account. Once verified (usually within 2–4 business days), you’ll gain access to listings restricted to residents of your community (for drivers). After registration, parking owners can also list their owned and registered parking spaces on Parada—these spaces must be verified by the PMO before becoming visible. See how to Register your parking space in Parada .

    Note: This listing no longer needs PMO approval. It’s now visible to residents of the same building where the parking space is offered.
  • 🧾 Registration Essentials


  • Some personal details are required to complete your account registration and use Parada. These include your basic contact information (name, email, and phone number) as well as residency details (whether you’re a unit owner or tenant), unit number, and your parking and vehicle details.
    These details are essential for identity verification, security, and coordination with parking owners and the Property Management Office (PMO). Without them, we won’t be able to confirm bookings, notify the PMO, or ensure proper access to the property.
    If you refuse to provide these details, you unfortunately cannot proceed with registration or access Parada’s services.
    Rest assured, Parada strictly complies with the Philippines’ Data Privacy Act of 2012 (DPA, RA 10173). All personal information is collected only for legitimate purposes, stored securely, and shared only with authorized parties (such as PMOs and parking owners) to protect your privacy.
  • Verified Access

  • No — you can't create and log in to your Parada account without PMO verification.

    However:
    • Access to resident-restricted listings (bookings or owner-only actions tied to a residency) will remain locked until your PMO verifies your residency.
    • Public listings that owners explicitly offer to everyone may still be visible and bookable without PMO approval.
    • If you are a Parking Owner, listing submission will typically be placed Pending and will only go live after PMO verification (usually 2–4 business days).

    To speed up verification, make sure you submit accurate residency details and any requested documents. You’ll receive an email update when PMO verification is complete.
  • Secure OAuth Authentication

  • Yes. Parada uses OAuth2 — we never store your social passwords. Authentication is handled by the provider and only the necessary profile info (like email) is shared with Parada. You can revoke access anytime from your social account settings.
  • Reset Your Password

  • Click Forgot Password? on the login via email screen, enter your registered email, and follow the reset link. If you signed up via social login, use the social provider to sign in or link an email/password first.
  • Email Verification Required

  • New accounts must verify their email for security. Check your inbox (and spam) for a Parada verification email. If you didn't receive one, request a new verification link from the app. Contact us for support
  • Deleted Social Accounts

  • If you remove your linked social account, you might lose access through that login method. To keep your account secure and accessible, first set up an email and password under Account → My Profile, then click Reset Password to switch to email login. If you’re unable to access your account, please contact Parada Support for recovery assistance.
  • No Posts At All

  • No — Parada values your privacy and will never post to your social accounts or request permission to do so. OAuth access is used strictly for secure authentication purposes only.
  • Credentials Are Not Stored

  • No. Parada never stores your social account passwords. Authentication tokens are handled by the provider via OAuth and only minimal profile details are shared.
  • Changing a Social Email

  • If you signed up with a social provider, your Parada login email is tied to that social account. To use a different email, create a new Parada account using the desired email or Contact us for support to update your email address.
  • Best-Practice Security

  • We use encrypted transport (HTTPS/TLS), secure payment partners, device/session checks, and fraud monitoring for suspicious activity.
  • You can enhance protection with strong passwords and unique devices; log out on shared devices and report suspicious messages to Support.

🧩 Tip: Never pay outside the official checkout link—off-platform transfers aren’t protected.

  • Account Deactivation

  • You can request to deactivate your Parada account anytime.

    To deactivate:
    1. Open the Parada App or go to your Profile .
    2. Select Account Settings → Delete Account.
    3. Confirm your request by following the on-screen instructions.

    If you encounter issues or wish to permanently delete your data, contact our support team at [email protected].

    Note: Once deactivated, you will no longer be able to access your listings, bookings, or payment history.
  • Profile Information You Can Update

  • You can manage and update most of your personal information through your Parada Account page.

    The following details can be updated:
    • 👤 Full Name — to match residency profile with PMO
    • 📧 Email Address — used for notifications and password recovery.
    • 📱 Mobile Number — required for booking confirmations and contact verification.
    • 🚗 Vehicle Information — plate number, vehicle model, and color details (for drivers).
    • 🅿 Parking Spot Information — Listing time, Parking Rates (flat rate, hourly, daily, weekly, monthly, annual rate), Photo(s) and Access Instruction (for parking owners).
    • 🔒 Password — if you’re using email login (not applicable for SSO accounts).

  • Account Validity and Tenancy

  • Your Parada account is tied to your residency verification. If your tenancy ends and your PMO revokes your residency status:
    • Access to resident-only features, like booking parking spaces within your residence, may be suspended.
    • Your account itself will not be deleted, but certain actions requiring PMO verification may be restricted.
    • To continue using Parada in another residence, you must register and verify your account under your new residency with the corresponding PMO.

    Note: You can still access Parada features but will require re-verification to your new residency - full booking privileges for your previous residence will be unavailable.
  • Add Your Vehicle in a Few Steps

  • Go to Account → My Vehicles (or tap “Add Car” on the home screen).
  • Click Add Vehicle and enter your vehicle details:
    • Plate Number (exact as on registration)
    • Make & Model (e.g., Toyota Vios)
    • Year & Color
    • Vehicle Type (sedan, SUV, hatchback, etc.)
    • Optional: upload a clear photo of your vehicle
  • If your community requires it, upload supporting documents (e.g., OR/CR or proof of authorization). Your PMO may review these before your vehicle can access residency-restricted listings.
  • Click Save Vehicle. You’ll see the vehicle in your My Vehicles list. If PMO verification is needed, status will show Pending until approved.
  • Once approved, you can book resident-only parking spaces that match your residency and rules.

📝 Sample Vehicle Entry

                              Plate No.: ABC-1234
                              Model: Toyota Vios
                              Color:Gray
                              

🔒 Privacy tip: Only verified owners and PMO see vehicle details needed for access. We never show your plate number publicly in search results.

  • Keep details accurate: Use the exact plate number and latest color to avoid access issues at gates.
  • One profile, multiple cars: You can register more than one vehicle under the same account.
  • Edit anytime: Update vehicle info from Profile → My Vehicles
  • Accepted Vehicle Types for Registration

  • You can register any personal vehicle that complies with your building’s PMO parking policy and fits the space requirements. Supported vehicle types include:
    • 🚗 Sedans and compact cars
    • 🚙 SUVs and crossovers
    • 🛻 Pickup trucks (light-duty)
    • 🏍️ Motorcycles and scooters (if allowed by your PMO)
  • Please ensure that all vehicles registered under your account are privately owned or authorized for use within your residential community.
  • Commercial, oversized, or unregistered vehicles may be declined by the PMO or restricted from booking.

📝 Tip: Register all vehicles you regularly use in advance — this makes booking and gate access faster and easier.

  • No vehicle Registration Needed


  • There's no need to register your vehicle separately. Once your booking is approved, the parking owner will record your vehicle details as part of the request. The PMO is then automatically notified and your vehicle will be logged in their records for security and access control purposes. This ensures that guards and staff can verify your vehicle without you needing to go through additional registration steps.
  • Managing Your Registered Vehicles

  • Yes. You can add, edit, or delete your registered vehicles anytime through your My Vehicles page in the Parada app. There’s no limit to the number of vehicles you can register — perfect if you use multiple cars or share one account across family members.
  • For security reasons, changes made to your vehicle details while a booking is active will only apply after your current reservation ends.
  • Keeping your vehicle information updated ensures smooth booking process and may prevents delays during gate entry or parking validation.

💡 Tip: Register all vehicles you may use for booking in advance — it saves time and ensures hassle-free check-ins.

  • Finding Parking in Parada is Easy

  • Simply begin by choosing your preferred parking garage, along with the date and time you need, on the Home's search landing page.
    Click "Search Parking," and a list of available parking spaces matching your criteria will appear.
    If you don't find a suitable parking space, you can request on-demand parking. This request will generate a booking request for the parking owner to accept or decline within a specified period.
    All updates regarding booking requests will be communicated via email.
  • Booking a Parking Space

  • To reserve a parking space, follow these steps after selecting the desired parking:
    Note: You must first sign up with your email address, phone number, and residency details. Your account will be verified by your designated residency's Property Management Office (PMO) within 2-4 days after registration. See How to Signup with Parada

    1. Log in using your personal email address or your SSO login.
    2. On the main page, select your preferred dates and times, then click Search Parking.
    3. Choose a parking space that fits your schedule, fill in the required details (Start Date, End Date, Time), and add your vehicle before clicking Book Now. See How to Add vehicle in Parada
    4. Review your booking and vehicle details in the cart, then click Checkout
    5. Submit your booking by clicking Place Booking
    6. Wait for the parking owner’s approval. Owners have up to 6 hours to respond; otherwise, the request will be automatically canceled.
    7. Once approved, you’ll receive an email with a payment link. Complete the payment within 2 hours to confirm your booking. After payment, you’ll receive parking details including the location, photos, and access instructions.
    8. Stay updated with reminders for your parking start and end times.
  • Payment Method and Procedure

  • After your selected parking owner has approved your booking request, you will receive a confirmation email containing a secured payment link. Use this link to complete your payment.
    Note:
    1. Payments are processed securely through the provided link.
    2. Owners have up to 6 hours before the parking start time to accept a booking; otherwise, it’s canceled.
    3. Your Parada account must be verified by the PMO to reserve a space.

    Parada offers various payment options — Debit/Credit Cards, GCash, Maya, Bank Transfer, and PayPal. All payments are processed online via Xendit for your safety and convenience. About Xendit


    No cash transactions are needed — all payments are completed online through the Parada platform.
  • Service Fee

  • What is Service Fee?
    The service fee is a small amount added to each booking to support Parada’s operations, platform maintenance, and secure payment processing.

    Who pays the service fee?
    This fee is paid by the user (driver) when confirming a parking booking and is automatically included in the total amount shown at checkout.

    How much is the service fee?
    The service fee is currently 10% of the total parking price. For example, if your parking costs ₱100.00, the total you’ll pay will be ₱110.00. No additional or hidden charges are applied beyond what’s displayed during booking.

    Is the service fee refundable?
    The service fee is non-refundable once the booking has been confirmed, except in cases where a booking is canceled by the parking owner or rejected by the system.
  • Flexible and Secure Payment Methods

  • Parada uses Xendit as its secure payment gateway, giving you multiple convenient options to complete your parking booking. You can pay using any of the following methods supported by Xendit:
    • 🏦 Online Banking – Pay directly through major Philippine banks via Instapay or PesoNet.
    • 💳 Credit / Debit Card – Accepts Visa, Mastercard, and JCB cards.
    • 📱 e-Wallets – GCash, Maya, and GrabPay (when available).
    • 🏪 Over-the-Counter / 7-Eleven – Generate a payment code and pay at supported partner stores.
    • 🔁 Direct Bank Transfer – Transfer through supported bank accounts displayed on the Xendit checkout page.
  • After selecting your preferred payment option, you’ll be redirected to a secure Xendit checkout page to complete your transaction.
  • Once payment is successful, your booking will automatically be confirmed, and the parking access details will be sent to your email and in-app notifications.

💡 Tip: Always complete the payment within the time limit shown on the Xendit page to avoid automatic cancellation of your booking.

  • Paying with GCash

  • Currently, we are working with GCash to introduce a feature that allows pre-authorization of payment directly from your GCash e-wallet. This means that your payment will only be charged once the parking owner has approved your booking request — ensuring a smoother and more secure transaction process.
  • For now, you can still use GCash — it’s one of the available payment options within the Xendit checkout page. When redirected to Xendit after submitting your booking request:
    • Select “e-Wallet” as your payment method.
    • Choose GCash from the list of supported wallets.
    • Log in to your GCash account and confirm the payment.
  • This process ensures your payment is securely processed and properly tracked by both Parada and Xendit, allowing the parking owner to receive verified booking confirmation in real-time.
  • Note: Direct GCash transfers made outside the official Xendit checkout will not be recognized by Parada and may cause booking delays or invalid transactions.

💡 Tip: Once the GCash pre-authorization feature is launched, payments will only be finalized after the parking owner accepts your booking — no need to wait for payment option or request refunds.

  • Long-term Parking Arragement

  • Yes. If you arrange a long-term booking with a parking owner, you may request to pay on a monthly basis rather than settling the full amount upfront. This makes it easier to budget while still keeping your spot secured.
    However, please note that most parking spaces listed on Parada are short-term (usually for a few hours or days). Monthly payment options generally apply only to parking spaces that are specifically listed as long-term rentals or offered under special arrangements directly by the parking owner.
  • No Direct Payments to Owners

  • Reserving your parking space through Parada ensures peace of mind, as it eliminates the risk of scams. Your payment is securely processed online, offering convenience and security.

    Moreover, in the event of any concerns or disputes with the parking owner, our dedicated support team is readily available to provide personalized and reliable assistance.

    Direct transactions with parking owners are strictly prohibited, as we cannot guarantee protection in such instances. Individuals found engaging in such activities, whether drivers or parking owners, face penalties, including exclusion from our platform and placement on a blacklist, impacting their online reputation.
  • Minimum Necessary Data

  • Owners receive only what’s needed for access and coordination: driver's first name, vehicle details, booking time, and phone number/contact channel (in-app chat).
  • Sensitive data (payment details, full contact info) are not shared without consent and are protected per our Privacy Policy.

🔒 Security: Payments are processed via certified gateways; Parada does not store card numbers.

  • Multi-Listing Checkout

  • Yes. You can book multiple parking listings at the same time in a single checkout, as long as the selected spaces are within the same verified community and available during your chosen time frame.

💡 Tip: Review each space’s availability and pricing before checkout to ensure smooth confirmation.

  • ❌ Declined? No Worries

  • If the parking owner declines your booking request, you’ll immediately receive an email notification. Your request will automatically switch to on-demand booking. This makes your request visible to other parking owners, and you only need to wait until one of them approves it. How On-demand Booking Works? Although, you may still submit a new booking request for another available listed space. Rest assured, no charges will be made, since the payment process only begins once your booking is confirmed.
  • Missed/Expired Parking Request

  • If there’s no response by your preferred start date and time, your booking will remain “Pending” and automatically shift to on-demand booking status. At that point, you can try submitting another booking request for the same or a different space.

    Regrettably, when a booking request extends beyond the preferred end date without confirmation, its status automatically transitions from on-demand booking to Expired.
    Whether your booking request is Pending or Declined, you will not be charged.
  • 🔔 Stay in the Loop

  • You can easily check the status of your booked parking through the Parada website. Open the Bookings section to see whether your request is Booked, Approved, Declined, or Paid.

    You’ll also receive real-time notifications via email or in-app alerts whenever there’s an update — so you’ll be informed if a parking owner approves, declines, or changes your booking.

    Status flow
    • Booked — waiting for the parking owner’s approval
    • Approved — request confirmed, waiting for payment
    • Paid — payment completed, booking is secured
    • Active — your reserved time is ongoing
    • Completed — booking finished
    • Declined / Cancelled / Expired — request was not approved or has been cancelled or expired
  • Accessing Paid Parking Space

  • Access to parking can differ based on the parking policies in place for residents. You can locate this information in the 'Parking Space's Access Instructions' section of the parking space where you made the paid booking.

    Upon confirmation of your paid booking, you will receive a booking confirmation email with the instruction.

    Should you have any inquiries or need further details regarding the parking, we recommend contacting our Support chat. Our team is available to assist you. For security reasons, we do not facilitate direct conversations with the parking owner.
  • Using a Different Vehicle

  • For security and access control, the vehicle on your booking must match the one you bring (plate, model, color). If it doesn’t match, PMO/gate staff may deny entry and the booking can be voided per building rules.
  • Need to switch vehicles? Update before arrival:
    • 1. Go to Bookings tab and click the Actionsand select Change Vehicle Details and select the correct plate. Add a New Vehicle if needed.
    • 2. Confirm and save the booking details.
  • Arriving with the wrong vehicle without updating? Entry isn’t guaranteed. This may be treated as an unauthorized parking attempt, which can result in penalties or cancellation according to PMO policy.
  • Tip: Keep multiple cars saved under My Vehicles so you can quickly assign the right one before each booking.

📌 Some communities require PMO re-verification for new vehicles. If prompted, add the vehicle early and allow time for approval to avoid delays at the gate.

  • Non-Transferable by Default

  • Bookings are linked to the specific account and vehicle used during booking. Proxy bookings or those made by representatives on behalf of visitors are strongly discouraged unless the reservation is made directly by the registered resident. For guest or visitor parking arrangements, please refer to your PMO’s visitor and parking policies.
  • Unauthorized transfers can be treated as unauthorized parking and may incur penalties.
  • Come and Go as You Please


  • Yes. Once your booking is confirmed, you are free to enter and exit the parking space multiple times during your reserved period. As long as your booking is active, the space remains exclusively yours, so you won’t lose your spot even if you leave and come back.
  • Changing Booked Parking

  • Regrettably, adjustments cannot be made to a booked parking that has already been paid for. Should you require modifications to your parking dates or times, we kindly ask that you initiate a new booking, ensuring the accuracy of your arrival and departure details.

    To make the change, please follow these steps:
    1. Cancel your current parking booking up to 24 hours before the scheduled start time.
    2. You will receive a refund for the cancelled booking amount, excluding the service fee.
    3. The refunded amount will be credited back to your bank account within 2-5 working days.
    4. After cancelling your current booking, you can proceed to make a new booking with the updated dates and times that suit your needs. We apologize for any inconvenience this may cause and appreciate your understanding.
  • Cancelling Booked Parking

  • You have the option to cancel your parking booking up to 24 hours before your indicated start time. However, once it is less than 24 hours until the start time, the booking cannot be cancelled or modified.

    If you find yourself unable to cancel the booking within the permitted time frame, we recommend contacting us promptly during the booking or before its scheduled end time. Upon cancellation of a booking, you will receive a refund of the amount paid, excluding the conveniece fee. This refund will be processed immediately and should reflect in your account within 2-5 working days.

    To cancel a booking, please follow these steps:
    1. Log in to your Parada account.
    2. Navigate to 'Bookings' tab.
    3. Locate the booking you wish to cancel and click on the Cancel button next to it.
    4. From the dropdown menu, select the reason for cancelling.
  • Exceeding Your Time Limit

  • A grace period of up to 15 minutes beyond your booked time is allowed for unforeseen delays. If your delay extends beyond this grace period, you will need to make an additional booking to cover the extra time needed.

    You can extend your parking duration by making a new booking for the same spot if it’s still available.

    If the spot is no longer available after your booked end time, please vacate it promptly. You may reserve another spot for continued parking.

    Violating the parking agreement, such as overstaying, may result in penalties. Always adhere to terms to avoid inconvenience.
  • Regular vs. On-Demand

  • 1. Regular Booking – You choose a specific parking space and send a request directly to that owner. The owner can either approve or decline your request. Payment is only processed once your booking is confirmed.
    2. On-Demand Booking – Instead of targeting one owner, your request is listed in a shared pool visible to multiple parking owners. Any available owner can approve it. This option is faster and gives you more chances to secure a spot, especially during busy hours.

  • Submit a Request and Wait for Owner Confirmation

  • On-demand parking allows you to request available parking spaces within your verified community for short-term or immediate use.
  • How to request on-demand parking:
    1. Go to Home → Request On-Demand.
    2. Set your Start and End time, then choose an available parking location.
    3. Select your vehicle (by plate number). If you haven’t added one yet, please add your vehicle details first.
      See How to add a vehicle in Parada .
    4. Click Request Parking to submit your booking request.
  • After submission, the parking owner will review and may accept your request. If approved, you’ll receive an email notification with a secure payment link and a price breakdown (e.g., flat rate and hourly rate).
  • Before paying, carefully review your booking details (date, time, vehicle, and rates). Proceed with payment only if everything is correct.
  • Once payment is completed, your booking is confirmed. Access instructions, slot number, and parking space images will appear in your booking. View them anytime on the Bookings page.

💡 Tip: Check your email inbox or spam folder for the owner’s confirmation message and payment link to avoid missing your on-demand booking request.

  • Typical Response Window

  • Most owners reply within a few minutes, but timing can vary based on availability.
  • If no action is taken within the allowed response window, your request auto-expires and no payment is charged.
  • You can immediately submit a new request to another available space.

💡 Tip: Keep notifications enabled so you don’t miss an acceptance or follow-up questions from the owner.

  • Free to Withdraw While Pending

  • Yes. You may cancel anytime before the owner accepts your request.
  • After acceptance and payment, standard cancellation rules and fees apply per Parada policy.

💡 Tip: If you sent multiple requests, cancel the ones you no longer need to avoid confusion.

  • Grace Period & No-Show

  • Please arrive on time. A short grace period (typically up to 15 minutes) may apply.
  • Beyond the grace period, your booking may be marked a no-show and the space can be offered to others.

⏱️ Note: Grace periods are set by the owner/PMO and can vary by building.

  • Acceptance, Payment & Details

  • When the owner accepts your request, you’ll receive an email and in-app notification.
  • The message includes a secure payment link and the space details. Complete payment to finalize your booking.

📧 Tip: Check your spam/junk folder if you don’t see the email right away.

  • Request More Time?

  • You can request an extension from My Bookings by clicking the Extend button if the space is still available.
  • The owner must approve the extension; a new payment link will be issued for added hours.
  • Heads-up: Please request extensions ~3 hours before your end time. The button won’t be available if the space is already booked right after your slot.

🔁 Note: Availability depends on the owner’s schedule and overlapping reservations.

  • Extra Charges & Penalties

  • Overstaying may incur additional hourly charges or penalties. A short grace period (up to 15 minutes) may be honored but isn’t guaranteed.
  • Owners can report overstays; payment adjustments will be applied per policy.

Tip: If you’re running late, request an extension as early as possible.

  • Get Help Immediately

  • Don’t park elsewhere. Contact the Parking Owner (Chat Owner) or Parada Support right away.
  • We’ll verify the incident, coordinate with the PMO, and arrange a resolution—refund or reassignment as applicable.

📝 Tip: A quick photo of the occupied slot/plate can speed up resolution.

  • One Active On-Demand Booking

  • Each account can hold one active on-demand booking at a time to keep access fair and avoid overlapping reservations.

📌 Note: You can submit a new request once your current booking is completed or cancelled.

  • Time Limits

  • The minimum is typically 1 hour. Maximum duration depends on each owner’s settings and building policy.
  • For longer stays, consider making an advanced booking or contacting the owner for a custom arrangement.

🗓️ Tip: If you need recurring hours, ask the owner about weekly or monthly options.

  • Refunds for Unused Hours

  • Ideally, no refunds are issued for any unused hours once a booking has been confirmed and paid. The reserved slot remains blocked for your exclusive use during your selected time period, even if you leave earlier than scheduled.
  • This policy helps ensure fairness to parking owners, since the space cannot be rebooked or offered to other drivers during your reserved timeframe.
  • Exception: If there are system errors or verified issues with the parking space (e.g., access denied or space unavailable upon arrival), you may contact Parada Support within 24 hours to request review and possible refund consideration.
  • All refund requests are subject to verification by the Parada team and may require confirmation from the parking owner and PMO.

💡 Tip: Always double-check your booking duration before confirming payment to maximize your reserved time and avoid unused hours.

  • Receiving your Invoice

  • Typically, an invoice is automatically sent to your email once your booking has concluded. However, if you need to obtain an invoice manually, you can easily do so from your dashboard.
    To receive the invoice for your booking, follow these steps:

    1. Go to your dashboard on the Parada website.
    2. Click on 'Bookings' to view your list of bookings.
    3. Locate the specific booking for which you need the invoice.
    4. Click on the three small dots located on the right-hand side of the booking entry.
    5. Select 'Download Invoice' from the dropdown menu.

    Please keep in mind:
    - Your invoice will be available for download once your booking has officially ended.
    - The invoice provided does not include VAT.
    - Unfortunately, we are unable to customize invoices to include specific addresses.

    If you have any questions or need further assistance regarding your invoice, feel free to reach out to our customer support. We are here to help!"
  • Refundability of Fee/s

  • Service and transaction fees charged by Parada or our payment partners are generally non-refundable once a payment has been processed.
  • However, if a refund is issued due to system error, double payment, or confirmed owner fault, fees may be reversed at Parada’s discretion.
  • Any applicable reversals or adjustments will appear in your account once validated by our payment provider.

💡 Tip: Review your booking details carefully before payment to avoid non-refundable charges.

  • Processing Times

  • Approved refunds are initiated promptly. Posting back to your account may take 1–7 business days depending on your bank/e-wallet.
  • You’ll receive an email once the refund has been processed by our payment partner.

🔎 Heads-up: Some banks post credits in the next statement cycle.

  • Eligible Scenarios

  • Confirmed cases like space unavailable on arrival, access denied despite a valid booking, or verified double charge may qualify.
  • Early departures or unused hours are generally not refundable unless otherwise required by building policy.

🧾 Tip: Always attach supporting evidence (photos, gate logs) when submitting a refund request.

  • Adding Your Parking Space

  • To add your parking space, log in to your Parada account and navigate to the Listings tab. Click the "Parking Spaces" page, then click the "Add Parking Space." button Fill out the required details such as the parking location, type, price (flat rate and hourly rate), and access instructions. You may also upload clear, well-lit photos to highlight your parking space’s accessibility and safety features. (Optional)

    Note: For security reasons, parling location, access instructions and uploaded photos will only be visible to renters after payment confirmation.

    Once submitted, your listing will be marked as Pending while your PMO verifies your ownerhip, which typically takes 2–4 business days. After approval, you can start listing your parking space, and it will appear in Parada’s search results for drivers within your residency.
  • PMO Verification Requirement

  • Yes. Before your parking space can go live, it must be verified by your Property Management Office (PMO). This ensures that only legitimate owner or authorized tenants can offer parking spaces, maintaining security and trust in your community.

    PMO verification typically takes around 2–4 business days. Once reviewed, the approval status will automatically update on your Parada account. You’ll also receive an email notification confirming whether your parking space has been approved or if additional information is needed.
  • Confirming Ownership with PMO

  • Parada works closely with the Property Management Office (PMO) to ensure legitimacy and security of all listings.
    Your PMO will verify your ownership or authorization of the registered parking space. Once approved, the status updates to “Verified,” allowing you to list your parking space for drivers within your community. Verification usually takes 2–4 business days, depending on your PMO. You’ll receive an email notification once your parking space has been verified.
  • Listing Motorcycle Parking Spaces

  • Yes, you can list your motorcycle parking space on Parada — provided that your Property Management Office (PMO) allows motorcycle parking and it complies with your building’s parking policy.
  • When adding your listing, select “Motorcycle” as the vehicle type and include accurate space dimensions or access instructions to help riders locate your spot easily.
  • Motorcycle spaces are verified the same way as regular vehicle spaces by your PMO before becoming available for booking.

💡 Tip: Add a clear photo of your motorcycle slot and include directions such as “Basement 2, near ramp exit” for better visibility and booking accuracy.

  • You’re in Control of the Price

  • As the parking owner, you decide how much to charge for your space. You can set rates based on the duration (hourly, daily, weekly, or monthly) when you list your parking space.
    Parada recommends competitive pricing based on your location, but the final rate is entirely up to you. You can also adjust your price anytime.
  • Share Access Securely

  • Once your parking space is approved and available for booking, you can provide entry or access details through your Parking Spaces page.
    There’s no need to share gate codes, keycard pick-up instructions, or PMO contact details directly.
    Each parking listing includes access instructions that will automatically be sent to the verified driver after a successful payment, ensuring both security and privacy for owner. Add a clear image via the image field to help drivers identify the space. Supported formats include common image types (e.g., JPG/PNG). Keep images up to date when signage or access points change.

📝 Sample Access Instruction Format

You can use this format as a guide when filling out your Access Instructions field:

                              Building: Sheridan Tower South, Level B2  
                              Slot No.: B2-2008  
                              Access Method: Present your Parking Reference Id at the South Tower Gate Entrance.  
                              Landmark: Near the elevator lobby, beside the red pillar in Basement 2.  
                              Additional Notes: Please park facing the wall. Contact the Security Personnel at the lobby for assistance if needed.
                                            

🔒 Tip: Avoid including personal contact numbers or private codes directly. Use descriptive but secure instructions that help drivers locate and access your space safely.

  • Editing Your Parking Details

  • You can modify your parking space information anytime by going to your Parking Listings > Parking Spaces page and clicking the Edit after the Parking Spot. You can update details such as photos, rates (flat or hourly), and access instructions at any time. These changes do not require re-verification from the PMO.

    If you need to update your parking spot’s location, please delete the existing listing and resubmit it with the new details. This ensures that your PMO can re-verify the space for accuracy and security.
  • Keep Your Listing Fresh

  • You can edit your photos, description, or details anytime from your Parking Management tab.
    High-quality, well-lit images help attract more bookings.
    All updates will be subject to PMO review before appearing publicly to ensure accuracy and security.
  • Deleting Active Listings

  • You can only delete your parking space once there are no active bookings associated with it. If a booking is ongoing, you’ll need to wait until the booking period ends.

    Once deleted, the parking space will be removed from listing option and your parking spaces.
  • Flexible Pricing for Every Need

  • You can define separate rates for short-term (hourly or daily) and long-term (weekly or monthly) rentals in your listing setup.
    Parada lets you edit or adjust pricing anytime to match demand, special events, or recurring renters.
    For long-term renters, you may also arrange custom monthly billing directly through your Parada dashboard.
  • Check with Your Property Rules First

  • Before listing, ensure your parking space can legally be rented out under your Property Management Office (PMO) or condominium’s rules.
    Parada requires parking owners to comply with property and local government regulations. Always inform your PMO to avoid violations or penalties.
  • Staying Parada-Compliant

  • Before your listing goes live, the PMO and Parada will verify compliance with safety, accessibility, and legal use standards.
    You’ll receive an email confirmation once your listing is approved.
    Non-compliant listings may be temporarily hidden until issues are resolved.
  • List Your Space as Easy as 1–2–3

  • Your space is now PMO-verified. Follow these quick steps to list your parking space:
    1. Go to Listings → Parking Spaces (or tap “Offer my Parking Space” on the home screen).
    2. Click List Now on your preferred parking spot.
    3. Choose the Start Date & Time and End Date & Time, then click List Parking.
  • That’s it — your newly listed space becomes available for booking to verified drivers in your community.
  • In the Listings tab (next to Parking Spaces), you can review the listing details and monitor its status while you wait for a driver to book.

💡 Tip:You can update your parking rates and access instructions anytime from your listing details if your availability changes. However, dates and times can no longer be modified once a booking has been approved.

  • Adjusting Your Schedule is Easy

  • You can update your parking space’s availability anytime while its status is still Listed. Go to your Listings tab, select your active parking, click Edit, and choose your preferred start and end dates or time slots.
    Changes instantly reflect on Parada’s search results, so drivers only see times when your parking is open for booking.
  • Manage All Your Spaces in One Place

  • Yes, you can! Parada allows parking owners to list and manage multiple spaces under one account.
    Simply click “Add New Parking Space” from your dashboard and submit details for each slot.
    Each listing can have its own pricing, availability, and access instructions for full flexibility.
  • Owner Checklist

  • Provide accurate location/garage, rates (hourly/flat), clear photos, and access instructions.
  • Your space must pass PMO verification and comply with building rules to be visible and bookable.

🖼️ Tip: Update images and instructions when signage or access points change.

  • Compliance Review

  • Parada or PMO may hide or remove listings that violate building rules, contain misleading info, or receive repeated incident reports.
  • You’ll be notified with PMO remarks and steps to reinstate visibility if applicable.

🧭 Tip: Keep your listing status Active only when the space is truly available.

  • When a Driver Cancels

  • If a driver cancels before payment, no action is required on your part.
    If the booking was already paid, the cancellation policy you set in your listing will apply (e.g., partial refund, no refund).
    You’ll be notified immediately, and the slot will automatically be relisted for new bookings.
  • Privacy and Booking Visibility

  • No. Drivers can only view the general information about your parking space before booking. Exact slot details, photos, access instructions, and PMO entry guidelines are only disclosed after a successful payment confirmation.

    This ensures the privacy and security of parking owners and helps prevent unauthorized or fraudulent parking without proper booking or payment.
  • Changing Your Mind Happens

  • You can cancel an accepted booking anytime before the booking period starts by going to your Bookings page.
    Click the booking you wish to cancel and select “Cancel Booking.” Drivers will be notified instantly.
    Repeated cancellations may affect your host rating, so be sure to review your schedule before accepting bookings.
  • Smart Booking Automation

  • Yes. You can enable the “Auto-Approve” option in your listing settings to automatically confirm bookings from verified or returning renters.
    This feature helps streamline your process by instantly approving trusted users, saving you time and improving occupancy rates.
    Auto-approvals can be toggled on or off anytime.

💡 Note: This feature is currently in beta.

  • Stay Connected Through Parada

  • You can communicate with verified drivers through the Parada messaging system once a booking is approved.
    This allows you to share details such as access instructions or clarify questions securely without revealing personal contact information.
    For urgent matters, Parada’s customer support can also coordinate between both parties.
  • Syncing Your Calendar

  • Currently, calendar sync is in beta testing. Once available, you’ll be able to connect your Parada schedule with Google Calendar or Apple Calendar for automatic reminders and availability updates.

    You can enable this feature in your account settings once ongoing integration is completed.
  • When Someone Overstays

  • If a driver fails to vacate your parking space after their booking ends, contact Parada Support or your PMO immediately.
    The system automatically records overstays, and Parada may impose penalties or fines based on your parking policy.
    Rest assured, support and security teams will coordinate to resolve the issue promptly and fairly.
  • Relisting Past Parking Spaces

  • Yes. You can easily relist a previously completed or expired parking space from your account history by selecting "Relist". Review the details, then submit for relist.

    This is useful for seasonal or recurring listings that you completed in the past.
  • Fast, Secure, and Cashless Payments

  • Payouts to parking space owners are automatically processed every Wednesday for all bookings completed during the previous full week (Monday to Sunday).
    Parada does not deduct any commission from the total amount you earn from renting out your parking space(s).
    Payments usually take 3–5 business days to appear in your registered bank account. To ensure timely deposits, please keep your payout details updated under your Dashboard → Settings section.
    Payment details and history are available anytime on your Payouts page.
    For any questions or payout concerns, feel free to reach us at [email protected].
  • No Deductions from Owner Earnings

  • No. Parada does not deduct any fees or taxes from parking owners. You will receive the full rental amount you set in your listing once a booking is successfully completed.
  • Any applicable taxes, community dues, or remittance requirements are handled directly by the parking owner based on local regulations. Parada’s role is to facilitate connections and secure payments — not to take commissions or service charges from your earnings.
  • All transactions are processed securely through Parada’s partner payment gateways, and detailed payment records can be viewed anytime under your “Earnings” tab.

💡 Tip: You may consult your local PMO or accountant if your property requires official receipts or income reporting for transparency.

  • Protecting Your Property

  • In the rare event of damage, contact Parada Support immediately with evidence such as photos or CCTV footage.
    The incident will be logged and coordinated with your PMO and the renter involved.
    Depending on the case, penalties, compensation, or legal actions may apply based on Parada’s terms and the property’s policy.
  • Taking a Break? No Problem

  • If you need to temporarily stop receiving bookings, simply toggle your listing to “Inactive” from your dashboard.
    This keeps your parking space hidden from search results without deleting any data.
    You can reactivate it anytime when ready to accept bookings again.
  • Getting Paid on Time

  • Payments are automatically released to your registered payout account within 24–48 hours after the renter’s parking session ends.
    You can track payout status in your “Earnings” dashboard.
    Delays may occur for new accounts pending payout verification.
  • PMO System Integration

  • Yes, Parada supports integration with PMO-managed or subdivision systems.
    Simply indicate your residence during registration and upload any required documents for verification.
    Once approved, your listing will be linked directly with your community’s system for smoother access control and security updates.
  • Your Building Might Not Be Onboarded Yet

  • If your condominium or subdivision doesn’t appear in Parada’s listings, it means the Property Management Office (PMO) or Admin Office for your community has not yet been registered or partnered with Parada.
  • Don’t worry — you can still help us onboard your community! Simply:
    • Go to Contact Us on the home screen.
    • Provide your building name, address, and/or PMO contact details.
    • Our Parada onboarding team will reach out to your PMO for verification and inclusion.
  • Once your building is verified and onboarded, residents will be able to:
    • ✅ Register as verified residents under your condominium or subdivision.
    • ✅ List available parking spaces for rent or booking.
    • ✅ Browse and book resident-only parking spaces.
  • You’ll receive an email or app notification once your PMO has been verified and your building becomes available in Parada’s listings.

💡 Tip: If your PMO or HOA is interested in joining Parada officially, they can email us at [email protected] to start the onboarding process.

  • Late Approvals & No-Shows

  • Parking owners are expected to approve or decline requests within the allowed window (usually 6 hours).
    Repeated late responses or confirmed no-shows may affect your listing visibility and reliability score.
  • Resolving Issues Smoothly

  • If an issue arises, you can file a report directly through the “Contact" under the specific booking.
    Provide supporting photos or details — our support team will mediate between both parties and coordinate with the PMO if needed.
    All communications remain confidential and compliant with Parada’s dispute resolution policy.
  • Cancellations & Eligibility

  • You may cancel a booking from My Bookings before the start time. Refund eligibility depends on the listing’s cancellation window (e.g., free cancellation up to 24 hours before start).
  • For on-demand bookings, cancellations after owner acceptance may follow stricter rules set by the building/owner.
  • No-shows and early departures are generally non-refundable.

💡 Tip: Always review the listing’s cancellation window before confirming payment.

  • PMO & HOA Governance

  • Your PMO/HOA defines access, grace periods, allowed vehicle types, and penalties. Parada enforces these rules within the app.
  • Listings must comply with building policy to remain visible and active.

📘 Tip: Owners should keep access instructions aligned with current PMO guidelines.

Feel Free to Say Hello! Get in Touch With Us

  • Adress: Sheridan Street, Mandaluyong City, 1550 Philippines
  • Mobile Phone: +63 917 1468074
  • Support Phone: +63 (02)7273 1125
  • Working Hours: 07:00-18:00 except on Sundays
  • View on The Map

Colors