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Delete Your Parada Account

Account & Data Deletion Parada® by Parada Technologies Inc.
This page explains how to delete your Parada account (Android package com.cristopherz.paradamobile, iOS com.cristopherz.paradamobile) and what happens to your data afterwards. You can delete your account yourself from inside the app or on the web, or ask us to do it for you if you no longer have the app installed.

1. Delete in the Parada app

  1. Open the Parada app and sign in.
  2. Go to Profile → Edit profile.
  3. Scroll to Delete account and tap it to expand the section.
  4. Tap Permanently delete account and confirm.

You are signed out immediately and the account can no longer sign in, book, list, or transact on any Parada service.

2. Delete on the web

  1. Sign in at www.parada.ph.
  2. Go to Profile.
  3. Choose Delete Account and confirm in the dialog.

3. Request deletion without the app

If you have uninstalled the app or cannot sign in, email [email protected] from the address on your Parada account with the subject Account deletion request. We may ask one or two questions to confirm the account is yours before we proceed — we will never ask for your password.

4. What is deleted

  • Your ability to sign in, and your active session on every device.
  • Your registered push-notification devices — the app stops sending you notifications immediately.
  • Your profile as other users see it: your name, photo, and contact details are removed from active use across parking, car rental, storage, and commercial listings.
  • Your vehicles, saved addresses, favourites, and cart or draft bookings.
  • Your listings are withdrawn from search and can no longer be booked.

5. What is kept, and for how long

Some records are kept after closure because Philippine law and our obligations to other users require it. These are the same periods published in our Privacy Policy:

Category Retention
Booking, payment & payout records Up to 10 years (BIR / accounting requirements)
Verification & KYC documents Removed or anonymized within a defined window after closure, subject to legal holds
In-app chat & support records Retained for dispute resolution; chat closes shortly after a booking ends and becomes read-only
Device & security logs A limited period, for security and fraud prevention
Be precise about what deletion means today. When you delete your account we close it and remove it from active use immediately — it cannot sign in or transact, and it is no longer visible to other users. The records listed above remain in back-end storage for the periods shown, and are then deleted or anonymized. You may ask us to erase anything we are not legally required to keep at any time (see section 7).

6. How long it takes

  • Self-service (app or web): immediate — the account is closed and you are signed out as soon as you confirm.
  • Email request: we acknowledge within 2 business days and complete the closure within 7 business days of confirming the account is yours.
  • Backups: residual copies in encrypted backups expire fully within 30 days.

7. Your rights

Under Section 16 of the Data Privacy Act of 2012 (Republic Act No. 10173) you have the right to access, correct, object to the processing of, and request the erasure or blocking of your personal data, and to receive it in a portable format. To exercise any of these, contact our Data Protection Officer at [email protected]. You may also complain to the National Privacy Commission at privacy.gov.ph.

8. Contact

  • Account deletion & general support: [email protected]
  • Data Protection Officer: [email protected]
  • Business address: Parada Technologies Inc. (SEC Registration No. 2026060256331-09), 24 Sheridan Towers North, Buayang Bato, Mandaluyong City, Metro Manila, Philippines 1550
  • Telephone: +63 (02) 7273 1125

Read this page together with our Privacy Policy and Terms & Conditions.