Delete Your Parada Account
ph.parada.mobile,
iOS com.cristopherz.paradamobile) and what happens to
your data afterwards. You can delete your account yourself from
inside the app or on the web, or ask us to do it for you if you no
longer have the app installed.
1. Delete in the Parada app
- Open the Parada app and sign in.
- Go to Profile → My Account.
- Scroll to Delete account and tap it to expand the section.
- Tap Permanently delete account and confirm.
You are signed out immediately and the account can no longer sign in, book, list, or transact on any Parada service.
2. Delete on the web
- Sign in at www.parada.ph.
- Go to Profile.
- Choose Delete Account and confirm in the dialog.
3. Request deletion without the app
If you have uninstalled the app or cannot sign in, email [email protected] from the address on your Parada account with the subject Account deletion request. We may ask one or two questions to confirm the account is yours before we proceed — we will never ask for your password.
4. What is deleted
- Your ability to sign in: you are signed out of the app and the website, and the account can no longer make or accept bookings.
- Your registered push-notification devices — the app stops sending you notifications immediately.
Everything else — your profile, vehicles, saved addresses, favourites, documents, and booking history — stays attached to the closed account record (see section 5). Listings you still have on sale are not withdrawn automatically yet, so cancel them before you close your account, or ask us to (section 7).
5. What is kept, and for how long
Some records are kept after closure because Philippine law and our obligations to other users require it. This matches the retention section of our Privacy Policy:
| Category | Retention |
|---|---|
| Booking, payment & payout records | Up to 10 years (BIR / accounting requirements) |
| Verification & KYC documents | Kept in private storage with the closed account record; not yet removed automatically. Deleted on request (section 7) unless a legal hold or open dispute requires us to keep them |
| In-app chat & support records | Retained for dispute resolution; chat closes shortly after a booking ends and becomes read-only |
| Device & security logs | The device and approximate location of your sign-up and latest sign-in stay on the closed account record; IP addresses in server logs and internal alerts have no fixed deletion schedule yet |
6. How long it takes
- Self-service (app or web): immediate — the account is closed and you are signed out as soon as you confirm.
- Email request: we acknowledge within 2 business days and complete the closure within 7 business days of confirming the account is yours.
- Backups: residual copies in encrypted backups expire fully within 30 days.
7. Your rights
Under Section 16 of the Data Privacy Act of 2012 (Republic Act No. 10173) you have the right to access, correct, object to the processing of, and request the erasure or blocking of your personal data, and to receive it in a portable format. To exercise any of these, contact our Data Protection Officer at [email protected]. You may also complain to the National Privacy Commission at privacy.gov.ph.
8. Contact
- Account deletion & general support: [email protected]
- Data Protection Officer: [email protected]
- Business address: Parada Technologies Inc. (SEC Registration No. 2026060256331-09), 24 Sheridan Towers North, Buayang Bato, Mandaluyong City, Metro Manila, Philippines 1550
- Telephone: +63 (02) 7273 1125
Read this page together with our Privacy Policy and Terms & Conditions.